- Find out just what your policy covers and deductibles.
- Prepare a listing of the damage and document that with photos, video, and detailed paperwork.
- Make temporary repairs to protect your property from further destruction, but postpone permanent work.
- Save receipts for emergency repairs and temporary bills.
- Once a claim can be reported, write down claim number and track dealings with company.
-- Contact your agent or adjuster if dissatisfied with settlement offer.
- In case you run into problems, contact the actual Massachusetts Division of Insurance with 617- 521-7777. You may also consult a lawyer if damage is large ample.