Why there is poor service delivery —Airtel, Etisalat, Glo, MTN

Posted by Mgbenka at Saturday, May 19, 2012 |

YOUR some major telecoms companies in Nigeria – Airtel, Etisalat, Globacom and also MTN – have reported reasons for his or her inability in order to meet top quality connected with support requirements, offering for making investments that may greatly boost support top quality.
I thought this was within any articulation declaration authorized from the systems, that was made available to the actual Nigerian Tribune, around the selection from the Nigerian Communications Payment (NCC) to sanction them regarding malfunction in order to meet top quality support requirements.

Good generate, the primary element influencing top quality connected with support was the actual absence of a dependable way to obtain electric power, while just about every site was driven simply by a couple of diesel powered machines round the clock, 365 days and nights 12 months.
Another element, in line with the generate, was “the frequent cuts connected with dietary fibre systems that hyperlink all the web sites. ”

The particular latest tendency to your indiscriminate closure connected with web sites from the authorities, in pursuit of many taxation connected with telecoms infrastructure, was additionally reportedly yet another drawback to top quality support supply.

The particular telecommunications companies additionally detailed protection while “a commonplace hazard to running natural environment, ” including that his or her personnel was, quite a few tmes, bodily attacked and also slain.
“We are extremely while every bit as disappointed and also concerned about the actual downfalls in order to meet customer targets and also wants, based on the top quality connected with support.
Nigeria ought to get and also wants top notch telecoms systems.

“We, hence, apologise unreservedly to you personally, each of our clients, for all those occasions for those who have been disappointed or even inconvenienced by the lapse or even malfunction to offer the actual essential substandard quality connected with support, ” the actual declaration read.

The firms said penalties wouldn't normally bring about the specified support enhancements, even though attracting the actual NCC, the actual Nation's Environment Specifications and also Rules Enforcement Firm, the actual Minister connected with Communication Technological innovation, the actual Nation's Assembly and the place of work from the Nation's Safety measures Agent to work place, a setting favorable regarding significant investments